Privacy Policy

This Privacy Policy explains what information the9street collects when you visit our website or buy a digital product, how we use it, and the choices you have. By using this website you agree to the practices described here.

We only collect what is needed to run the store:

• Account details — name, email address and phone number when you register or check out.
• Order details — products purchased, amount paid, billing details and payment status.
• Support messages — anything you send us through the contact form, email or WhatsApp.
• Usage data — pages viewed, device and browser type, and approximate location derived from your IP address.
• Cookies — small files used to keep your cart, session and preferences working.

• To deliver your purchase and give you permanent access to your files.
• To send order confirmations, download links, invoices and account notices.
• To provide customer support and resolve payment or delivery issues.
• To detect fraud, abuse of download links and unauthorised redistribution.
• To send marketing updates only where you have opted in — you can unsubscribe at any time.

We do not store your card, UPI or bank details. Payments are processed by our payment partners, who receive the data required to complete your transaction and handle it under their own privacy terms. We receive only the transaction status and reference ID.

We do not sell your personal data. We share it only with service providers who help us operate: payment gateways, email and messaging providers, hosting and analytics services, and, where legally required, with government or law enforcement authorities.

Order and invoice records are kept for as long as required by tax and accounting rules. Account data is kept while your account is active. You may request deletion at any time, subject to records we must legally retain.

You can request a copy of your data, ask for corrections, withdraw marketing consent, or ask us to delete your account. Write to us and we will respond within a reasonable period.

We use encrypted connections, access controls and reputable infrastructure providers. No system is perfectly secure, so please use a strong password and keep your account credentials private.

Our products are not directed at children under 13, and we do not knowingly collect their data.

We may update this policy as the business changes. The revision date shown on this page always reflects the latest version.

Questions about privacy? Email help@the9street.com.