Refund Policy

We want you to be satisfied with what you buy. At the same time, digital products cannot be returned once downloaded, so this policy explains exactly when a refund is possible.

• The product was never delivered and we could not restore access.
• The files are corrupted, incomplete or materially different from the description, and we cannot fix it within a reasonable time.
• You were charged twice for the same order.
• The purchase was made by mistake and reported before any file was downloaded.

• You changed your mind after downloading the files.
• The product works as described but does not suit your specific project.
• You lack the software, skill or system needed to use the files, where requirements were stated on the product page.
• The request is made after the eligible window shown below.
• The product was obtained through a membership, coupon, bundle at zero cost, or wallet credit.

Refund requests must be raised within 7 days of purchase, with your order ID and a clear description of the problem. Requests raised after this window can only be considered on a goodwill basis.

Email us with your order ID, the email used at checkout and a short explanation of the issue, along with screenshots where relevant. We review most requests within 2 business days.

Approved refunds are returned to the original payment method. Depending on your bank or payment provider, the amount usually reflects within 5 to 10 business days. Where you prefer, we can issue store credit to your wallet instantly instead.

Membership plans are refundable within 48 hours of purchase only if no member-priced order has been placed and no member-only file has been downloaded. After that, the plan runs to the end of its term.

Please contact us before raising a chargeback — most issues are resolved quickly. Accounts with fraudulent chargebacks may be closed and access revoked.

Refund questions go to help@the9street.com.